Shipping & Delivery
Leave a delivery note
When placing your order, please include a ‘safe place’ for your parcel if you’re worried about missing delivery. I’ll add this to your courier instructions.
UK Delivery
- Standard Delivery: £6.00 via Royal Mail Tracked 24
- Dispatch Time: 2–3 working days
- Free Delivery on orders over £100
I carefully package and send each order myself. I aim to dispatch within 2–3 days, but during busy periods there may be slight delays. Thank you for your patience and support for my one-woman business.
Local Pickup (Newquay)
- Free local pickup option available at checkout
- Once your order is ready, I’ll email you with collection instructions
International Shipping
- I’m not currently posting to Europe or worldwide
Packaging & Sustainability
I aim to reduce waste by using eco-friendly packaging wherever possible:
- Recycled cardboard boxes sealed with paper tape
- Recyclable honeycomb paper and paper void filler for ceramics
- Bubble wrap reused only when necessary — never new
- Packing noodles dissolve in water or can go straight into compost
Please reuse or recycle packaging to help reduce waste.
Returns & Exchanges
I want you to love your ceramics. If something’s wrong with your order:
Wrong item or quantity
- Contact me within 48 hours of delivery so I can fix it quickly.
Damaged in transit
- Report any breakages within 48 hours of delivery.
Change of mind
- Email me within 48 hours of delivery to discuss a possible return.
- Returns are not accepted after 14 days.
- Items must be in resaleable condition to qualify for a refund.
How to request a return
- Email klayhousestudio@gmail.com with your order details
- If your return is approved, I’ll provide the return address
- Return postage must be covered by the customer
- Refunds or exchanges will be processed once the item is received safely
Klayhouse Studio - unit 5, Killacourt Retail Quarter, The Crescent, Newquay, Cornwall TR7 1DT